Return & Refund Policy

Thank you for shopping with nativecos. We want you to be completely satisfied with your purchase. If you are not fully happy with your order, please review our return and refund policy below.

Return Window

Items can be returned within 30 days of delivery. To be eligible for a return, the product must be unused, in the same condition that you received it, and in the original packaging.

Return Process

To initiate a return, please contact our customer service team at sunshinelamb36600@gmail.com within 30 days of delivery. Include your order number and reason for the return. Once approved, you will receive instructions for returning the item.

Return Shipping

Customers are responsible for the cost of return shipping unless the item you received was defective, damaged, or incorrect. Please use a trackable shipping method to ensure your returned item arrives safely, as we are not responsible for lost returns.

Processing Time

Returns are processed within 2-4 business days after we receive your returned item. Please allow extra time for return shipping.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original method of payment.

Shipping Time

Delivery shipping time for your orders typically ranges from 7-15 business days after order processing.

Shipping Fees

Shipping fees for your initial purchase are calculated and displayed at checkout. Return shipping costs are your responsibility unless the return is due to our error.

Order Cancellations

Orders can be canceled within 12 hours of placing them. If you wish to cancel your order, please contact us immediately at sunshinelamb36600@gmail.com. After this cancellation window, orders may have already been processed and shipped.

Contact Us

If you have any questions or concerns about our return and refund policy, please reach out to our customer support team at sunshinelamb36600@gmail.com.